Contact Us

Please email us if you:
1) Have questions or concerns about the escape game experience
2) Would like assistance in booking such as groups with more than 10 people
3) Questions not answered in our FAQ
4) Planning a corporate event
5) Building a custom escape room

Please send us an email at: [email protected]

To check our most updated availability, you would need to visit our ticketing page. To redeem gift certificates or to purchase them, please visit this page.
We check our email very regularly!

Escape Room Locations

Chapter 4: Forgotten Library & Chapter 5: Secluded Vault

Chapter 4 is located in Downtown Manhattan on Mercer Street between West Houston and Bleecker Street.

190 Mercer Street New York, NY, 10012 (We're located on the ground floor, down a few steps, there are no elevators)

  • The location is next to Angelika Film Center & CafĂ© (An indie/foreign film venue).
  • The closest subway lines are: B, D, F, M at the Broadway-Lafayette St Station which is two blocks away.
  • The N, Q, R, W, at the Prince Street Station are also two blocks away.
  • The 6 train at the Bleecker Street Station is three blocks away.
  • We do not recommend driving to this location as there is a lot of traffic in the area. (We're one block away from Broadway)

What to Bring and When to Arrive

Most players attempt to arrive 10 minutes before the scheduled time. While you do not need to bring or print out your ticket, we may ask for the last name of the person who made the booking in the event of any confusion. We highly respect everyone's time and want to be able to honor everyone's ticket time at the time they purchased tickets for. As a result, if players are late, we will be forced to start the timer after a certain time to prevent the bookings of other players from starting later. Players that are late are welcome to join the game whenever they arrive.

We are only open if you have purchased a ticket for a particular time slot to come in to solve the mystery. If a certain time slot is sold out, it will say full. If you want a time slot not listed on our ticketing page, feel free to send us an email via our contact page and we can see if we can make it work!